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$1 Energy Fund, Goodwill Industries of Pittsburgh, The Institute of
Economic Transformation at Duquesne University, The Department of
Welfare (DPW), FreedLance Group, industry employers and workforce
development experts have teamed together to launch a workforce
development initiative for Southwestern Pennsylvania.
The Customer Service Supply Chain Program (CSSC) is a training program
to assist low-income individuals with obtaining full-time (or part time
to full time) career path employment, with benefits, in a variety of
growth industries needing customer service professionals.
This unique business model established CSSC to help move low-income
clients into high demand, high quality jobs in the finance, insurance,
and call center industries. The students enrolled into the training
program must receive TANF benefits (Temporary Assistance for Needy
Families) through the Department of Welfare (DPW). The program provides
a strong supportive system, which eliminates many of the barriers to
employment.
The CSSC Program uses best-practice resource development featuring:
- Open entry /exit model
- Sophisticated recruitment and assessment techniques
- Personal job-fit for the workplace
- Curriculum designed to teach customer service, computer,
interview, job search and general workplace skills as well as enhance
the client's existing skills
- Intensive case management that includes a 6-month retention
follow up
- Certified skills standards as Professionals in Customer Service
by the National Retail Federation Foundation (NRFF)
Successful candidates will meet the following requirements:
- 8th grade TABE reading level
- High School Diploma or GED
- Criminal Background Clearances
- Desire to Work and enter a Career Path in the Customer Service
Industry
The CSSC Program's Referral, Enrollment and Program Flow include:
- 1. Centralized Assessments
- 2. Referral from DPW for a 3-day CSSC Assessment & Intake Process
- 3. Phase 1 - 120 Training Hours (open entry/exit model- Monday
starts)
- 4. Phase 2 - 60 Hours Externship (open-ended time frame based on
participants work history and progress)
- 5. Phase 3 - 30-day job search; Work experience as required
- 6. Post employment and follow-up support services
For additional information on the CSSC Program, please contact:
- Your ETP worker at the County Assistance Office; or
- Goodwill Industries' Admissions Department at 412-390-2263
Funded by: The Department of Public Welfare (DPW) through the Industry
Specific Initiative Program jointly administered by DPW and The
Department of Labor & Industry.
FOR MORE INFORMATION ON CSSC USE OF NATIONAL PROFESSIONAL CERTIFICATION IN
CUSTOMER SERVICE, DOWNLOAD PDF FLYERS HERE:
The above download files are in Adobe Acrobat format. If you do not have Adobe Acrobat, you may obtain a free reader from Here.
VIEW OUR CSSC JOB TIER INFORMATON HERE.
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